365j Frequently Asked Questions

365j requires KYC (Know Your Customer) verification before processing your first withdrawal. Accepted Philippine government-issued IDs include your PhilSys National ID, UMID, Passport, Driver's License, SSS ID, GSIS ID, or Voter's ID. You'll need to upload a clear photo or scan of the front and back of your chosen ID. In some cases, 365j may also request a selfie with your ID or proof of address such as a recent utility bill.

No. Each player is permitted one 365j account only. Creating duplicate accounts — even under different email addresses or mobile numbers — is a breach of 365j's Terms and Conditions. If duplicate accounts are detected, 365j reserves the right to close them, void associated transactions, and forfeit balances. If you have lost access to your account, contact 365j support for account recovery rather than creating a new one.

On the 365j login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive in your inbox. Click the link and enter a new password. If you no longer have access to your registered email, contact 365j customer support via live chat with your account details so they can assist with identity-verified account recovery.

To voluntarily close your 365j account, contact customer support via live chat or email. Before closure, make sure you have withdrawn any remaining real-money balance to your verified payment method. Account closure requests are processed within one to three business days. If you are closing your account due to gambling-related concerns, 365j recommends using the self-exclusion tool instead — it offers stronger protections and prevents re-registration.

The minimum deposit on 365j is ₱100, regardless of payment method. This applies to GCash, Maya (PayMaya), bank transfers via BPI, BDO, or UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Minimum withdrawal amounts may vary slightly by payment method and are displayed in the cashier section of your 365j account. There are no deposit fees charged by 365j, though your payment provider may apply its own transaction fees.

GCash withdrawals on 365j are typically processed within one to three hours after your request is approved. Processing times can be longer during peak hours or if your account is undergoing an enhanced review. Before your first GCash withdrawal, you must complete KYC identity verification. 365j only processes withdrawals to a GCash account registered in the same name as the verified 365j account holder — third-party withdrawals are not permitted.

No. 365j's withdrawal policy requires that funds are returned to a payment account registered in the same name as the verified 365j account holder. You cannot withdraw to a GCash number, bank account, or e-wallet that belongs to a different person. This policy is part of 365j's anti-money laundering compliance requirements. If your payment details have changed, contact support with supporting documentation to update your verified account details.

365j does not charge fees on standard deposits or withdrawals. However, your payment provider — whether GCash, Maya, BPI, BDO, or another service — may apply its own transaction fees, which are outside 365j's control. For cryptocurrency withdrawals via USDT TRC20, standard network fees may apply. Always check the current fee schedule in your 365j cashier for the most up-to-date information on any applicable charges.

Yes. The 365j platform is fully optimised for mobile browsers on both Android and iOS devices. You can play slots, live casino games, bingo, and place sports bets directly through your mobile browser — no app download required. The mobile interface is designed for smaller screens and touch navigation, so the experience is smooth whether you're in Makati, Cebu, Davao, or anywhere else in the Philippines with a stable data connection.

RTP (Return to Player) is the theoretical percentage of total wagers a slot game returns to players over a very large number of spins. Most slot games on 365j have RTPs ranging from 94% to 97%, depending on the specific game and provider. The RTP for individual games is published by the software provider and available in the game's information panel. A higher RTP means the house edge is lower — but RTP is a long-term statistical average, not a guarantee for individual sessions.

Yes. 365j's live casino section features real dealers streaming in real time, with games including live baccarat, live blackjack, live roulette, and live game shows. These are particularly popular with Filipino players who prefer the atmosphere of a real casino from the comfort of home. Live casino games are streamed in high definition and run 24 hours a day. All live dealers are professionally trained, and game outcomes are conducted in real time with no RNG involvement.

Yes. 365j's sportsbook covers PBA (Philippine Basketball Association) games as part of its basketball betting markets. You can bet on regular season games, the Governors' Cup, and PBA playoff matches. Aside from PBA, 365j also offers betting markets on NBA, FIBA international tournaments, UFC, boxing — including Filipinos competing internationally — and other major sports. Available markets and odds are updated in real time on the 365j sportsbook.

365j offers a welcome bonus for newly registered players on their first qualifying deposit. To claim it, register a new 365j account, make a deposit that meets the minimum qualifying amount, and opt in to the welcome promotion as directed on the promotions page. The bonus is credited automatically or upon request. Always read the full terms of the current welcome offer carefully, as bonus amounts, qualifying thresholds, and wagering requirements are updated periodically.

Yes. If you decide you do not want a bonus that has already been credited to your 365j account, you can opt out by contacting customer support via live chat. When you opt out, the bonus balance is removed from your account. Your real-money balance is not affected by opting out. Note that any winnings derived from bonus funds that are pending wagering completion will also be forfeited when you opt out.

Yes, 365j rewards regular players through a loyalty programme that recognises consistent play across sports betting, slots, and live casino. Players accumulate loyalty points based on their wagering activity, which can be redeemed for bonus credits, cashback, or other rewards. Higher-tier players may also receive dedicated account management, faster withdrawal processing, and exclusive promotion access. Full details on the current loyalty tiers and point accumulation rates are available in your 365j account dashboard.

365j may cancel or remove a bonus if there is evidence of bonus abuse, a breach of the promotion's specific terms, or a violation of the general Terms and Conditions. Common reasons include placing bets on excluded games, failing to meet the wagering deadline, using multiple accounts to claim the same promotion, or irregular betting patterns designed to circumvent wagering requirements. If you believe a bonus was removed in error, contact 365j support and the team will review your case.

The minimum age to register and play on 365j is 21 years old, in accordance with Philippine gaming regulations. This applies to all 365j services including sports betting, live casino, slots, and bingo. Age verification is a mandatory part of the KYC process. Any account found to belong to a person under 21 will be immediately closed, with deposits returned to their source. 365j takes underage gambling prevention seriously and will not make exceptions to this requirement.

To self-exclude from 365j, log in to your account, go to Account Settings, and navigate to the Responsible Gaming section. Select Self-Exclusion, choose your preferred exclusion period (minimum 6 months, up to 5 years), and confirm. The restriction takes effect immediately — you will be logged out and unable to access your account for the duration. Self-exclusion cannot be reversed during the exclusion period, and 365j will remove you from all promotional communications right away.

365j provides several responsible gaming tools accessible directly from Account Settings, including: deposit limits (daily, weekly, or monthly caps on how much you can add to your wallet), loss limits (automatic wagering stop when net losses reach your chosen threshold), session time reminders (notifications when you have been playing for a set duration), cool-off periods (temporary 24-hour to 6-week account restrictions), and self-exclusion (full account closure for 6 months to 5 years). All tools take effect immediately on activation.

If you are concerned about your gambling habits, 365j encourages you to act early. First, use the self-exclusion or cool-off tool in your 365j account settings to restrict access immediately. You can also reach 365j's 24/7 support team via live chat for immediate assistance. For professional help, the National Center for Mental Health (NCMH) in the Philippines provides support for gambling-related issues. PAGCOR also maintains responsible gaming resources and support channels for Filipino players. You do not need to be in a crisis to ask for help. Visit our Responsible Gaming page for the full list of tools and support resources.